Secure-Cloud Getting Started and Seed Guide – Core OS

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Secure-Cloud Getting Started and Seed Guide – Core OS

Thank you for choosing to protect your data with HEROware’s Secure-Cloud™.

The following steps will ensure you set up your initial Secure-Cloud protection correctly and prepare you to send your “Seed” drive to HEROware.

Installation and Pre-Configuration

1.To begin, please install the Secure Cloud executable and the Firefox executable. Firefox runs natively on your HERO-Defender’s Hyper-V Core, and the Secure Cloud client runs from within the Firefox browser.

2.After the installation of both products, from the command line run c:\From the task manager click on the Services tab and confirm that both SecureCloud and SecureCloud_Webserver Services are running. If one is not, then please right click and select Start

3.Next, from the command line navigate to C:\program files (x86)\mozilla firefox\firefox.exe

4.From Firefox type in the following URL: https://localhost:6061.You may be prompted to add an exception for this security.

5.Next, log into Secure-Cloud with the standard credentials: UN: admin PW: admin. Under Settings\User Management you may create a new User. Be sure to grant full access privilege. (Your username is case sensitive)

Concept

Your HERO-Defender is creating real-time VHD’s of your production servers for high availability in minutes. With the addition of Secure-Cloud you will now have a full backup, plus incremental backups of those VHD’s are both locally on your Defender and then replicated off-site to our Secure-Cloud SAS 70 Datacenter for the ultimate Data Protection Strategy.

To create this process properly, we will ask you to create two separate Secure-Cloud backup jobs. One job will remain local and the other will be for off-site to the Secure-Cloud datacenter.

Understanding the Secure-Cloud Admin Console

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Understanding the Secure-Cloud Admin Console

Understanding the Reseller/Customer/Client Relationship in HEROware Secure-Cloud Admin Console

Under Reseller Admin select List of Customers

In the left pane you will see a Hierarchy Tree

The Top Level represents you, the Reseller

The Second Level represents your Customer

The Bottom Level represents a Client at your Customer

For proper administration, and to keep Customers and their Clients in their respective Hierarchy, please follow the Best Practices below:

1.In the Left Pane, click on your Top Level Reseller Name

2.In the Right Pane click on Add New Customer

3.In the Add Customer screen, fill in the details. Select the usage space for this Customer and Enable Automatically add clients and also Enable Email Reports if you want your Customer to receive their verification of back-ups. Leave all other choices in their Default Choice. Next, Click Save.
*NOTE: “Automatically add clients when they connect to the server” is Enabled but is only effective if the rules below are followed.

4.Next, decide if you want to Send or Don’t Send automated email to your Customer.

5.Notice in the Left Pane that ABC Electric has now been created as a Customer under HEROware the Reseller.

6.In the Right Pane notice that a Key Icon appears to be in the locked state, indicating that Auto Authorization has been enabled for this customer (meaning they can back-up to the Secure-Cloud under the proper Customer name as long as the below instructions are completed properly).

7.In the Upper Right Pane a Legend exists to explain the use of each Icon below.

8.In the Left Pane click on the New Customer you just created. Notice, there are No Clients available.

9.In the Right Pane click on Add New Client

10.Notice in the Top Right Pane the Navigation tells you exactly where you are.

11.In the Add New Client box, Secure-Cloud requires a unique identifier for every user. Therefore, the safest way to ensure individuality is to use the Clients email address. Or as an example.
*NOTE: Since Auto-Authorization is turned off, you must enter a password.

Also, each new account is set up as a Trial account. To switch a user over to a Permanent account follow the instruction below.

12.In the Right Pane under Client Name, the yellow highlighted Icon will switch a user from Trial to Paid.

13.Next, when installing Secure-Cloud on the Clients machine, enter the SecureCloud ID, which is the unique name you created for this Client in the Admin Panel. This will ensure that this Client’s backup always routes to the proper Customer under you, the Reseller.

Local and Cloud Secure Backup & Seed

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Local and Cloud Secure Backup & Seed

Concept
Your HERO-Defender is creating real-time VHD’s of your production servers for high availability in minutes. With the addition of Secure-Cloud you will now have a full backup, plus incremental backups of those VHD’s are both locally on your Defender and then replicated off-site to our Secure-Cloud SAS 70 Datacenter for the ultimate Data Protection Strategy.

To create this process properly, we will ask you to create two separate Secure Backup jobs. One job will remain local and the other will be for off-site to the Secure-Cloud datacenter.

Local and Cloud Secure Backup & Seed

This guide will take you through the necessary steps to configure both local and cloud Secure-Backup jobs, and how to create your initial seed job for Secure-Cloud Backup.

Secure-Local Backup protects the VHD’s on the HERO-Defender and creates backups for point-in-time.

Secure-Cloud Backup protects the VHD’s on the HERO-Defender to the Secure-Cloud for Disaster Recovery.

Create a Local Secure Backup Job

Open your browser. The link to your Secure Backup Client should be saved on the links bar. If not, please navigate to the URL: https://localhost:6061. The default credentals are:

User Name: admin

Password: admin

From the Top Menu Bar select Backup and then Add Backup

**Depending on your version, you may have the latest upgrade. In that case from the Top Menu Bar select Backup and then Hyper-V.

1. Please enter a Schedule Name. (We suggest using the term Local in the name since you are going to create two jobs, one Local and one Cloud).

2. Enter a check mark for all HVRA_Replicas folders. If you have more than one data volume you will need to expand each volume and select each HVRA_Replicas folder.

**Alternatively, if you have the newer version with Hyper-V backup, please select the Hyper-V virtual machines to protect.

3. Under Backup Type, please selct Remote Server. Under Select Backup Server please use the drop-down and select your local Defender.

**If you do not see your Local Defender in the Select Backup Server dialogue box, please enter the following in your URL: https://machinename:6061/discover.sgp

In the Add Peer section, enter your Local Defender Name. Under Machine Type, select Server. Next, click on Add Peer. Your Local Defender should appear in the SecureCloudID section at the bottom.

Next, under Encryption, Triple DES – 192 bit is the default encryption. You may enter a Password here, and confirm.

**Alternatively, you may select the Edit button. In the Encryption box you may elect to disable Encryption, change the Password Protection type, change the Encryption Technique, and change the Encryption Key Size (bit level).

Next, under Retention Polices select Edit. In the Retention Policies box you may choose Verion-Based Retention or Time-Based Retention.

For Time-Based Retention choose the Number and either Day, Month, or Year. HEROware recommends keeping 3 Months of backup data. (*If you are also backing up to the Secure-Cloud).

4. Select your Scheduling. i.e. 4 times daily select Run Every 6 Hours.

Your Backup-Local job should then appear as above. Next, click Advanced Options.

Under Advanced Options, you may choose to Run this backup immediately after saving this configuration. Next, select OK.

Initial Secure Cloud backup with Seed.

1 – Enter a Schedule Name. HEROware recommends using the term Cloud in this job name to keep clarification from the Local Backup job.

2 – Select either the HVRA_Replicas folder/s or the Hyper-V machines depending on your version.

3 – Select Remote Server and again, select your Local Defender. (This will create a seed for your Cloud job, which we will migrate this to the Cloud after the seed is complete. See next section**). In Retention Policies select Time-Based Retention and the amount of years for archival.

4 – Select Run Once Only.

Next, Save Backup. Your backup job will run immediately unless you change the start time.

To view your backup job, from the Top Menu select Backup then select List Backup Schedules

Under Status you will see a Green Flag with Competed if the backup job is compete. If it is In Progress you will see a Green Triangle which you may click on for real-time backup information.

NOTE: HEROware will notify you when your Seed is complete. Please follow the instructions below once you receive this notification.

Migrate your Seed job to the Secure-Cloud

Once your seed job has been moved to the Secure-Cloud, HEROware will notify you that your seed is complete. At that time you will need to perform a Seed Backup Migration whereby you tell your Secure Backup Client that you want to move the Backup Server from the Local Defender to the Secure Cloud.

From the Top Menu select Backup then Seed Backup Migration.

From this box you will select the current backup server, which will be your Local Defender. Next you will select the Radial button for Make this client machine backup to a different backup server from now on.

Next, you will Enter the New Backup Server Name (securecloud should appear automatically). If not, enter securecloud.heroware.com

Edit your Backup Job

Lastly you need to edit your backup job so it goes from Run Once Only to Daily, or whatever increments you choose.

Under the Top Menu select Backup, then select List Backup Schedules. Next select Edit.

In Section 4, change from Run Once Only to Run Daily and choose your time. If you wish to run more than once daily, choose Run Every Few Hours and select you increment.

Next click Save