HEROware Hero Gives Back to His Hometown

In the two years since Brandon Phipps founded Second Star Technologies, he has used his business as a platform to advance his volunteer passions, which center around helping others in his hometown of Bakersfield, Calif.

Brandon founded Second Star Technologies in April 2011, after the company where he was working went down with the local economy. Overnight, what had started as a hobby for his wife and him in their spare time became a full-time career.
As he grows his company and achieves his own career dreams, Brandon never forgets where he comes from. He has actively lent his technology talents to Bakersfield residents who have suffered loss due to a flood.

“By rebuilding computers for families that have lost everything, I make it possible for their kids to do their school work so they don’t get even more behind,” he says.

Brandon also uses the Search Engine Optimization of his own company, as well as his large social media following, to get the word out for other favorite local nonprofits. These include Destroy Illusions Anti-Bullying School Assembly, which raises money to bring free anti-bullying school assemblies to schools that can’t afford them and the Bakersfield SCPA, a no-kill animal shelter.

Additionally, he supports, through messaging to his company’s growing community, two other organizations: I Love Pit Bulls and Students Unite Against Bullying.

“We try to make the messages coming from our company about the community and not just focus on ourselves,” he says.

September Message from HEROware

ANNOUNCING THE HEROware RESELLER ADVISORY BOARD!

The best companies listen to their customers. You know it; we know it. So, as the new president and (still) COO of HEROware (as you likely already know, our dear friend Rob Ryan received an offer that he couldn’t refuse), I’m very pleased to announce the formation of a “HEROware Reseller Advisory Board.”

The HEROware Reseller Advisory Board will be charged with identifying the best practices of our top resellers, and then enabling all of our resellers to leverage them. These best practices will include everything from effective selling of HEROware solutions, to installation and configuration of your client environments, and efficient monitoring and management of all of your customers’ protected devices.

Under the guidance of the advisory, board we will develop platforms to better educate our resellers, especially as to how our largest resellers have used HEROware to help drive the growth of their business. These very successful HEROware resellers often lead with HEROware solutions when meeting with a prospective client. This strategy has helped them significantly increase their close rates, and HEROware’s pricing has enabled them to boost their profits as well.

I’d also like to update you on the availability of our next product release. We are looking forward to bringing you the latest and greatest versions of our high-availability backup and disaster recovery products in October. Stay in touch with us for more information on this release and our upgrade program, as well as many other great things coming from HEROware in the next few months.

Bob Erickson
President and COO, HEROware

We Want Our Success To Be Your Success

To our closest friends and partners:

Change is happening at HEROware, and change is good. We are launching a new campaign: Your success has been our success; Now, we want our success to be your success. We will share more on this topic in the weeks to come.

As many of you have heard, former HEROware President Rob Ryan has accepted a new position that will allow Rob to be successful and spend more time with his family. All of us at HEROware thank Rob for what he’s helped HEROware accomplish and wish Rob and his family the very best in his new endeavor. In the interim, COO Bob Erickson will take on the role of President and continue to build on what Rob helped create.

Now, for the good news – positive change has been happening at HEROware. Over the last 12 months under Rob and Bob’s leadership, many new policies and procedures were put into place. HEROware has increased service response time, customer satisfaction is the best we’ve ever had, and the morale of the company has never been better. The proof is in the numbers. HEROware has increased sales by 200% year-over-year. And, we know that our success is due to our VAR/MSP Partners and their hard work, for which we humbly say thank you so very much

The board of directors and management has an active search for a new President/CEO. Our list of qualifications includes strong sales marketing vision, customer support, and VAR/MSP Partner focus. The next chapter in HEROware’s story is going to be the most exciting of all.

If you need anything at all, please feel free to reach out to me personally any time.
My door is always open to help you grow your business.

Bob Erickson
President and COO
bob.erickson@heroware.com