President’s Message, July 2013

A MESSAGE FROM HEROWARE

July 29, 2013

By now, I’m sure you have all received the first edition of our electronic HEROware newsletter and have poured over every single word of it. Picture me saying this with an exaggerated wink of my eye and smile. We have received great feedback from many of our customers and friends who have read the newsletter and we are very happy that you like this new communication outlet.

There are a lot of changes going on over here and they are happening very rapidly. These changes are all being made to serve you better and we want to make sure we include you every step of the way. Please keep sending us your feedback and suggestions. We read every email we receive and take your words to heart. In fact, it was because of your feedback that we even started this newsletter in the first place.
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HEROware HERO Takes Break from Technology to Give Back

HEROware HERO Takes Break from Technology to Give Back

Erick Wilson, owner of TEC Works in Jacksonville, Florida, has spent more than three years building a company that is well-respected for its expertise and excellent customer service. While his business involves mixing technology with a personalized customer service model, when it comes to helping out in the community, he leaves the technology behind and brings an extra dose of personalized service.

This is because Wilson, along with his wife and two kids, volunteer for the Donovin Darius Foundation. Founded by former Jacksonville Jaguars Safety Donovin Darius, the foundation helps children, families and individuals in North Florida by educating and empowering them through character and personal development programs.
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HEROware Customer Puts the Focus on Clients

HEROware Customer Puts the Focus on Clients

The reason Lee Morgan and his business partner, Dan Gross, founded their Thousand Oaks, Calif. Company, ServiCorps Systems, Inc., in 2003 is a common one for many IT entrepreneurs: they were tired of watching internal politics tear apart good companies, leaving them jobless in the process.

“We started with a simple philosophy that matches our business name,” says Morgan. “We wanted to be the core of technology service for our clients.”

With this in mind, Morgan and Gross quickly set their sights on becoming a business known for their excellent customer service and responsiveness. He wanted his clients to see ServiCorps as a trusted advisor that puts a priority on the needs of its clients, not its own needs.
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