HEROware™ Support

HEROware has you covered.

Support Shield Icon HEROware engineers all products to deliver the maximum in performance, reliability, and value. However, on occasion things can go wrong. We want your HEROware experience to positive and productive with the most uptime possible. Accordingly, all HEROware products are backed by US-Based Expert Support with After Hours Urgent Care.

HEROware Bumper to Bumper Hardware & Software Support.

  • Hardware – Includes full replacement of the defective item or a complete unit if needed (at HEROware’s discretion) and cross-shipping of items at no expense to you.
  • Software- Complete software support to remedy any software related issues on our unit. This includes operating system, core software, bug fixes, software upgrades/updates and phone and email support for troubleshooting.
  • Installation – Expert installation of your HERO-Defender to your production servers is available upon request. Please have your network ready to ensure a smooth installation.

Worldwide Technical Support Ticketing System


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