To our closest friends and partners:

Change is happening at HEROware, and change is good. We are launching a new campaign: Your success has been our success; Now, we want our success to be your success. We will share more on this topic in the weeks to come.

As many of you have heard, former HEROware President Rob Ryan has accepted a new position that will allow Rob to be successful and spend more time with his family. All of us at HEROware thank Rob for what he’s helped HEROware accomplish and wish Rob and his family the very best in his new endeavor. In the interim, COO Bob Erickson will take on the role of President and continue to build on what Rob helped create.

Now, for the good news – positive change has been happening at HEROware. Over the last 12 months under Rob and Bob’s leadership, many new policies and procedures were put into place. HEROware has increased service response time, customer satisfaction is the best we’ve ever had, and the morale of the company has never been better. The proof is in the numbers. HEROware has increased sales by 200% year-over-year. And, we know that our success is due to our VAR/MSP Partners and their hard work, for which we humbly say thank you so very much

The board of directors and management has an active search for a new President/CEO. Our list of qualifications includes strong sales marketing vision, customer support, and VAR/MSP Partner focus. The next chapter in HEROware’s story is going to be the most exciting of all.

If you need anything at all, please feel free to reach out to me personally any time.
My door is always open to help you grow your business.

Bob Erickson
President and COO
bob.erickson@heroware.com